Refunds and cancellations

Are credit packs refundable?

Changed your mind about a credit pack? We refund it in full within 14 days of buying it, as long as your bought credits have not dropped below the number that pack added since you bought it. Your plan's monthly credits are always spent first, so a pack usually stays untouched until those run out.

After 14 days, or once your bought credits have dropped below that number, the pack is not refunded. When you buy, you ask for the credits straight away and confirm that the legal fourteen-day right of withdrawal then ends; this refund is our own promise on top of that, and it never takes away a right the law gives you.

How do I cancel or withdraw?

Within 14 days of buying a plan you can withdraw from it without giving a reason: press Withdraw from contract here on your Credits page, or write to us. You get the price back less the part for the days the plan already ran, and the plan credits that came with it are taken back.

Cancelling is possible at any time in the billing portal (Credits page, "Invoices and billing"). The plan then runs to the end of the month, quarter or year you already paid for and does not renew; the rest of a term that has started is not refunded. Two exceptions: if we change the price or the terms of a plan you pay for, you can cancel with a refund for the unused part of the term, and if we ever close an account that was not at fault, we refund the unused part too.

What if the work fails?

Credits pay for work in the apps. Work that fails gives its credits back; if you cancel a job, you pay only for the part already done. The rest comes back to your account on its own; you do not need to ask. Credits themselves are not money and are not paid out as money.

How do I ask for a refund?

Write to contact@yumee.org from the e-mail address of your Yumee account and include the order number from your confirmation e-mail. We confirm by e-mail, refund to the way you paid within 14 days, and take the refunded credits off your account. Your bank may need a few more days to show the money.

Your rights

None of this limits your rights when something we sell does not work as described: see When something does not work in the terms.